Privacy Policy
Last updated: August 2025
Crown Gold Exchange ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights when you use our website or services.
1. Information We Collect
We collect information you provide directly when you:
- Fill out our free quote form (name, phone number, city, item type)
- Contact us via phone, WhatsApp, or email
- Sign up for gold rate alerts
- Visit our branches in person
We may also collect basic usage data (pages visited, device type) through cookies to improve our website experience.
2. How We Use Your Information
- To provide gold valuation quotes and respond to your enquiries
- To send gold rate alerts if you have subscribed
- To improve our services and website experience
- To comply with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
3. Data Sharing
We do not share your personal data with any external parties except where required by law or to facilitate doorstep service logistics (in which case our staff are bound by strict confidentiality obligations).
4. Data Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All form submissions are encrypted in transit.
5. Data Retention
We retain your contact details and transaction records for a maximum of 7 years as required by Indian financial regulations. Quote enquiry data not converted to a transaction is deleted within 90 days.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
7. Cookies
Our website uses essential cookies to function correctly and optional analytics cookies to understand site usage. You can control cookies through your browser settings at any time.
8. Contact Us
For any privacy-related questions or requests, please contact us at hello@crowngold.in or call +91 99400 00000.